CONTACT US

Effective Date: August 30, 2026

Thanks for reaching out to Presentlumi. Whether you are choosing a gift for a birthday, a housewarming, a wedding, or simply to say thank you, our support team is here. We know a gift often carries a date with it, so we give every message careful and prompt attention.

Details That Help Us Help You

To help us understand your request and reply quickly, please share as much of the following as you can:

- Your order number, if you have it;
- The email address linked to the purchase;
- The name or web link of the gift item concerned;
- A clear description of what you need; and
- Photos or a brief video if an item arrived damaged, defective, wrong, or missing pieces.

For a damaged, defective, incorrect, or incomplete delivery, please include clear images of the item, the problem, the shipping label, and the outer packaging where relevant. These details help us assess the issue properly and offer a suitable resolution.

Ways to Get in Touch

Customer Service Email:
service@presentlumi.com

Store Website:
presentlumi.com

Our team checks messages during business days and responds as soon as reasonably practicable. We might not reply instantly, but every request receives careful attention.

For an order with a deadline, please state the deadline clearly in your message and include your order number. If you need something by a specific date, let us know that date from the start so we can give timing guidance before any commitment is made.

Please avoid sending repeated messages about the same matter, as duplicates can make a request harder to follow.

Changes and Cancellations

If you need to correct a shipping address, swap a gift selection, adjust a personalization, or ask to cancel an order, please contact us promptly.

We will make reasonable efforts to accommodate your request. However, once an order has moved into processing, production, or dispatch, we cannot promise that it can be changed or canceled.

Customized, personalized, and made-to-order items may go into production shortly after confirmation, so the window to make a change can be brief.

Returns and Item Concerns

Please get in touch before returning anything.

The right return destination can differ based on the item, the order, and where you live. Once your return request is reviewed and approved, we will email you the relevant return address and clear instructions.

Never ship an item to our registered office or to the address on the original parcel unless our support team expressly tells you to do so.

Unauthorized returns, or those sent to the wrong address, may be refused, delayed, lost, or sent back to you. Please see our Returns and Cancellation Policy for full eligibility rules and refund steps.

If something arrives damaged, defective, wrong, or missing pieces, we will review what you send and offer a suitable solution. Depending on the situation and available stock, this could mean sending a missing piece, providing a replacement, arranging an exchange, or refunding the affected item.