Refund Policy

Effective Date: August 30, 2026

This Refund Policy is provided by Deyuan Shenghong (Shaanxi) Trading Co., Ltd., the legal entity behind the Presentlumi brand and the website presentlumi.com.

Returns, cancellations, and exchanges are covered separately in our Returns and Cancellation Policy. This document explains how approved refunds are issued after a cancellation, return, exchange, or refund request has been reviewed.

1. When a Refund May Be Issued

A refund may be issued once an authorized return has been received and inspected, if a return is required. In some situations, we may resolve a matter without asking for the original gift item to be sent back. Please do not treat a return as unnecessary unless our customer service team confirms this in writing.

Approval of a return does not guarantee a refund. The returned item must still arrive and be examined unless we confirm in writing that no return is needed.

Refunds may be available for eligible items that arrive damaged, faulty, incorrect, incomplete, or materially different from the order the customer confirmed, subject to review and applicable law.

2. How Much Is Refunded

For an eligible returned item, an approved refund covers the purchase price actually paid for that item, after any discounts or promotions applied to the order.

For an approved change-of-heart return:

- the eligible item's purchase price is refunded;
- original shipping charges are not refundable;
- return shipping is the customer's responsibility; and
- no restocking fee is charged.

Where a refund arises from our confirmed error, including a damaged, faulty, incorrect, or incomplete item:

- the affected item's eligible purchase price is refunded if a refund is selected;
- the applicable original shipping charge is refunded where appropriate; and
- authorized return shipping costs are covered or refunded.

Any sales tax collected and legally refundable for the returned item will be handled according to applicable tax and payment rules.

Please note that personalized, engraved, monogrammed, and otherwise made-to-order items are generally not eligible for a change-of-heart refund, as described in our Returns and Cancellation Policy.

3. Original Shipping Fees

Original shipping charges are not refundable for approved change-of-heart returns unless the law requires otherwise.

Where a refund results from our confirmed error, including a damaged, faulty, incorrect, or incomplete item, the applicable original shipping charge will be refunded where appropriate.

4. Return Shipping Refund

For an approved change-of-heart return, the customer covers return shipping costs.

For a confirmed damaged, faulty, incorrect, or incomplete item, we will provide applicable instructions and cover the authorized replacement or return shipping costs.

If we ask you to buy return postage for a merchant-responsible return, please keep the receipt. We will refund the approved reasonable cost after receiving the requested documentation.

Presentlumi does not charge a restocking fee.

5. Taxes, Duties, and Third-Party Charges

Any sales tax collected and legally refundable for the returned item will be handled according to applicable tax and payment rules.

Customs duties, import taxes, brokerage fees, and other amounts paid directly to customs authorities, carriers, or other third parties generally cannot be refunded by Presentlumi.

6. How Refunds Are Sent

Approved refunds will normally go back to the original payment method.

We generally cannot issue a refund to a different card, bank account, or payment method. If the original payment method is no longer available, the payment provider's applicable procedures will apply.

Where a gift was paid for by one person but returned by the recipient, any eligible refund is normally issued to the original payment method used for the order.

7. How Long Refunds Take

Approved refunds will normally be issued to the original payment method within 5–10 business days after approval.

Your bank, card issuer, or payment provider may need additional time to show the refund after we issue it.

8. Inspection of Returned Items

After an authorized return arrives, we will inspect the item and let you know whether the refund has been approved.

The inspection may consider:

- whether the correct item was returned;
- the item's condition;
- whether it shows signs of use, assembly, completion, alteration, or damage;
- whether original components and accessories are included;
- the stated reason for return; and
- whether the return followed the authorized instructions.

If more information is reasonably needed, we may contact you before making a final decision.

9. Refunds That Are Late or Missing

If an approved refund has not appeared after the expected processing period:

- review the original payment account;
- contact your bank, card issuer, or payment provider;
- allow for any additional institutional processing time; and
- contact us if you still need assistance.

Please include your order number and any refund confirmation previously provided.

10. Address Errors and Undeliverable Orders

Customers are responsible for providing complete and accurate delivery information.

If a parcel is returned or cannot be delivered because of an incorrect or incomplete address, refusal by the recipient, failure to collect the parcel, repeated unsuccessful delivery attempts, failure to pay applicable customs charges, or another reason attributable to the customer:

- refund eligibility will be assessed after the parcel is returned and inspected;
- applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law;
- original shipping charges will not normally be refunded; and
- if redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

These conditions do not apply where non-delivery resulted from our confirmed error or the carrier's confirmed error.

11. Contact and Company Information

For cancellation, return, exchange, or refund assistance, contact our customer service email address:

service@presentlumi.com

Please include your order number and the email address used during checkout.

Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (U.S. Central Time, CST/CDT).